International shipping:
bakerized.com is one of the few US on-line shops to offer express worldwide shipping with UPS, Fed-ex and USPS. UPS offers one of the best worldwide services available and your package has a 100% money back guarantee to be delivered. UPS services are usually all delivered within 1 week (besides standard service to Canada which can take up to 2 weeks). Shipping rates are published on our web site in real time, so there is no guess work when placing your order. All approved international orders are processed all day, every week just like our regular orders to ensure you get your items in a timely matter. To find your exact shipping rate simply add the items you are looking to purchase to the shopping cart. Once you have done this use the price will be reflected in your shopping cart, Simple as that! Rates are automatically defaulted under USPS or FEDEX, so to choose USPS or others and select the Option you wish to use. Each rate is exact and you will not be charged anything more than the displayed rate.
You may be responsible for applicable taxes and duties charged by your governments customs office.
Customs, Gifts & Duties:
Please note that we are unable to send out our international orders marked as a gift. The reason for this is that we are registered with our shipping companies as a retailer. If we mark the items as a gift they are more likely to be held by customs. With that said, we try our best to help you avoid hefty tax charges by your government. Usually our international customers luck out and end up not having to pay taxes and duties at all, but in rare instances even though we do our absolute best to help ALL of our customers avoid these taxes there is still a small chance that the customer might end up having to pay for import taxes in the end. bakerized.com does not and will not pay for import taxes, as this is the sole responsibility of the customer. Please note that these taxes are assessed by your countries customs office and government and can not be controlled, charged or estimated by bakerized.com.
Special note for International customers using USPS: An USPS GLOBAL EMS package may have to go through SEVERAL carriers before it reaches it's destination and this can cause unexpected and indefinite delays.
If you for any reason have ANY other questions please send us an e-mail at bakerized@gmail.com
Domestic Shipping:
With our international shipping on lock, you know we got our domestic shipping handled. Esp. Cheapest rates on small items and it's now free over $89 for the USA only. We have the absolute best service when it comes to shipping and we guarantee that. Over our many years of experience in the customer service field, the men and women in brown (UPS) White (usps) and whatever color fed-ex whats to be called, have shown to us (and our loyal customers) that they can all do the job. With that said, all domestic shipments are shipped with the option you choose at checkout, and the cheapest for your size shipment, to provide YOU the customer with best service and most options possible from a skateshop. We offer a wide range of shipping options through each company so you can get the product you need as fast as you decide you want it. all items that are shipped free are shipped ground. Please email or call us if you need it faster.
All approved orders are shipped during normal business hours which are Monday through Friday (Excluding Saturday and Sunday with UPS/Fed-Ex)USPS Sunday)and all major holidays.) 12am all the way up to 7pm aka Ohio time (excluding next day air packages which must be processed by 5pm). This means that if you are on the east coast and you place an order at lets say 7:00 pm... On a normal day your order will ship that very same day. No where else offers same day shipping this late (check around, most companies ship the next business day regardless of what time you ordered it.) We guarantee our shipping rates and service is the best. If you think you find something better be sure to let us know!
Guaranteed delivery time: While 99% of the time all of our orders are delivered safe and sound there is always a chance that 'something' may happen. The good thing is that All UPS/Fed-ex packages (even ground shipments) have an estimated delivery date, which is a date that we guarantee that you will receive your package by. Please call or email if your package is late and we will contact the shipping company directly
Tracking information must show that the package has been delivered!
Insurance & claims: Again, while 99% of our orders are delivered without any problems every once in a while a mistake is bound to occur. Sometimes Shipment companies will lose/damage or misplace a package in transit. While this an unfortunate situation, we are here to help get things back on track. If for any reason* you do not receive your package, items are missing and or damaged your order is covered and insured for 100% of it's value. All you have to do is call our toll free customer service number or e-mail us at bakerized@gmail.com and our customer service team (with your cooperation) will quickly and efficiently start a claim with the shipping company to get you a replacement or a refund as fast as possible.
Sales Tax: If you reside outside of the state of Ohio, ALL ORDERS ARE TAX FREE. If you live in the heart of it all a 6.75% fee is applied on every Ohio resident order.
USPS Shipping: Most instances we will ship via the United States Postal Service (or upon special request others). Unfortunately USPS can be a pain sometimes. Tracking is very limited, Delivery dates are sporadic and fairly inconsistent. Although your package can still be insured we are unable to extend our delivery guarantee with any USPS packages shipped by bakerized.com
If you have any questions what so ever regarding our domestic or international shipping that weren't answered here call our toll free customer service number (1-800-852-0954) for an answer or if there is no rush shoot us an e-mail at bakerized@gmail.com
